Question 1

How can I book an appointment?

Accepted Answer

You can book appointments via WhatsApp (+852-9232 7056) or by calling +852-2336-8018. We recommend booking in advance. Check our Facebook and Instagram for doctor rosters to request your preferred doctor.

Question 2

Can I request a specific doctor?

Accepted Answer

Yes, you can request a specific doctor when booking your appointment, subject to availability. Please mention your preference when contacting us via phone or WhatsApp.

Question 3

Does Care For All accept Health Care Vouchers?

Accepted Answer

Yes, we are an enrolled provider for Health Care Vouchers (醫療券). You can use your vouchers at our clinic for consultations and health services.

Question 4

What government health programs does the clinic participate in?

Accepted Answer

We participate in multiple government programs including Vaccination Subsidy Scheme (VSS), influenza vaccines, pneumococcal vaccines, colorectal screening programs, and services through District Health Centres.

Question 5

What qualifications do your doctors have?

Accepted Answer

Our doctors are fully qualified and licensed medical professionals with continuous professional development. Dr. Chan Yau Chuen holds MBChB (CUHK), DFM (HKCFP), and PgDipPD (Cardiff). Dr. Fung Wai Yee also holds MBChB and DFM credentials.

Question 6

How does the clinic ensure patient confidentiality?

Accepted Answer

We maintain secure medical records, follow strict data protection protocols, and require patient consent for any information sharing. Your privacy is our priority.

Question 7

What should I expect during my first consultation?

Accepted Answer

During your first visit, you'll complete a health declaration form, undergo a physical examination, and receive a personalized care plan based on your health needs and medical history.

Question 8

Do you offer video consultations?

Accepted Answer

Yes, we offer video consultations using the same booking process as in-person visits. Your privacy and confidentiality are fully maintained during video appointments.

Question 9

What if I need follow-up care?

Accepted Answer

We provide repeat appointments, medication reviews, and specialist referrals as needed. Simply contact us to schedule your follow-up consultation at your preferred time.

Question 10

Is body check covered by government subsidy?

Accepted Answer

Some body check packages may be eligible for government subsidy depending on the specific program and your age. Please ask our staff about available subsidized options when booking.

Question 11

Does Care For All offer wellness products?

Accepted Answer

Yes, we offer carefully selected wellness and health products to support your preventive care and overall health goals. Ask our staff about available products.

Question 12

How can I provide feedback about my visit?

Accepted Answer

We welcome your feedback through our online feedback form, in-person feedback cards, or by emailing info@careforallmedical.com. Your input helps us improve our services.

Question 13

Why should I get a body check?

Accepted Answer

Regular body checks help identify hidden health problems early, monitor risk factors, and prevent serious diseases through early intervention and preventive care.

Question 14

Do I need to fast before a body check?

Accepted Answer

Yes, we recommend fasting for 8-10 hours before your body check. Water is allowed. This ensures accurate blood test results.

Question 15

What does a body check include?

Accepted Answer

A comprehensive body check includes physical examination, blood tests, urine test, imaging (X-ray or ultrasound as needed), and a detailed consultation with our doctor to discuss results.

Question 16

How often should I do a body check?

Accepted Answer

We recommend: under 40 years old - every 2-3 years; over 40 years old - annually. Those with existing health conditions may need more frequent checks.

Question 17

What are your operating hours?

Accepted Answer

Monday to Friday: 8:30 AM - 9:00 PM. Saturday to Sunday: 8:30 AM - 6:00 PM. We are closed on public holidays.

Question 18

Why monitor blood pressure daily?

Accepted Answer

High blood pressure often has no symptoms but can cause serious complications including heart disease, stroke, and kidney problems. Regular monitoring helps detect and manage it early.

Question 19

What payment methods do you accept?

Accepted Answer

We accept cash, major credit/debit cards, and insurance cards from AIA, BUPA, UMP, Manulife, Cigna, FWD, AXA, and Prudential. Health Care Vouchers are also accepted.

Question 20

Why choose Care For All Medical Centre?

Accepted Answer

We offer flexible appointments, patient-focused care, emphasis on preventive medicine, family health services, and government-subsidized programs. Our experienced doctors provide comprehensive, compassionate care in a welcoming environment.