常見問題及健康資訊FAQs & health information

Ching Long Clinic is currently providing services at Shop B15, G/F, Ching Long Shopping Centre Zone B, Tak Long Estate, 28 Shing Kai Road, Kai Tak, below ParknShop. Call +852 2336 8018 or WhatsApp +852 9232 7056.

The upcoming De Novo Clinic is at G/F, De Novo, 3 Muk Chui Street, near Kai Tak MTR Exit A. Call +852 2663 0800／+852 9883 2163; opening is planned for early December 2026. Confirm the clinic, clinician and time before visiting. The former One Kai Tak premises have been vacated.

Contact your chosen centre with the service, preferred date and time. An enquiry is not a confirmed booking until staff reply. Call about walk-ins, availability and waiting times. For several family members, explain each person’s needs and confirm each appointment separately.

This clinic is not an Accident and Emergency Department. Do not wait for a response from the clinic if any of the following occurs. Call 999 immediately or attend the nearest Accident and Emergency Department:

Severe or persistent chest pain

Severe difficulty breathing, inability to speak normally or blue lips

Sudden facial drooping, weakness, numbness or difficulty speaking

Loss of consciousness, confusion or a prolonged seizure

Heavy bleeding or a serious injury

A severe allergic reaction, such as breathing difficulty or swelling of the face or tongue

Suspected poisoning or medication overdose

A serious burn

A rapidly worsening condition

An immediate risk of self-harm, suicide or harm to another person

When there is uncertainty, but the patient appears seriously unwell or is deteriorating rapidly, emergency medical assistance should be sought promptly.

Bring identification, medicines or a list, allergy information, relevant records, reports and referrals. For children, bring health and vaccination records. Explain symptoms, onset and concerns; the clinician assesses and discusses appropriate investigations, treatment and follow-up. Confirm formats and submission arrangements for records from other providers.

We provide comprehensive follow-up care including repeat appointments, medication reviews, and specialist referrals when needed. Our doctors can schedule follow-up consultations as part of your treatment plan. Please contact the clinic to confirm your next appointment and any preparation required.

A review is not only for repeat prescriptions. Bring your medicines or a list, and discuss questions or problems you have experienced so the doctor can consider further assessment.

We accept most medical insurance plans, subject to final confirmation and approval by the clinic and insurer. If you hold a policy with AXA, Cigna, Prudential, Bupa or another insurer, first confirm with the clinic and insurer whether your plan is accepted. When booking, give your insurer, plan name and required service so we can check the applicable clinic and professional. Coverage, direct billing, co-payments, referrals and prior authorisation depend on the individual plan; not every policy from these insurers is accepted.

When booking, also confirm referrals, prior approval, receipts, itemised details and claim forms. Ask about document timing and fees in advance.

Bring your valid insurance card and identification to the consultation.

Preparation varies, and not every test requires fasting. Confirm whether fasting is needed, its duration, drinking-water instructions and how to manage existing medicines. Do not stop medicines, prolong fasting or follow another person’s instructions yourself. Tell staff about diabetes, pregnancy, children or other needs and obtain individual instructions.

The Ching Long team listing includes Dr. Chan Yau Chuen, Dr. Fung Wai Yee, Dr. Wan Ching Fai and Dr. Mak Ho Yin. Please confirm each clinician’s full registered name and session when booking.

For a specific appointment, confirm the doctor’s full name and current roster with Ching Long. A directory listing does not mean daily availability or attendance during every opening hour.

Before booking, ask for an estimated cost and whether consultation, medicines, tests, treatment, documents and reviews are charged separately. If additional items are recommended, ask about their purpose, cost and possible alternatives before deciding. Confirm insurance billing, vouchers and subsidies separately.

We accept cash, credit cards, electronic payments and eligible medical insurance cards.

General practice can provide initial assessment for common childhood concerns, while specialist paediatrics is provided by a paediatric specialist. The appropriate route depends on the child’s symptoms, history and clinical needs rather than a service label alone.

The De Novo Clinic announcement lists Dr. Law Yuet Ho Vivian for specialist paediatrics. Confirm the start date and session, and bring relevant child health, vaccination and medical records.

Wheelchair users can attend. When booking, tell your chosen clinic about access, mobility, hearing, language or communication needs and whether a relative will accompany you, so staff can check available assistance. If a companion needs to discuss health information or documents on the patient’s behalf, confirm consent and authorisation requirements first.

Ask staff when booking about pushchairs and any other facilities you need.

Use the service enquiry route and say whether you would like to discuss weight, diabetes-related dietary needs, cholesterol or family nutrition, along with your preferred location and time. Staff must confirm the nutrition professional, direct service or referral route, fees and dates; an enquiry page does not mean a particular dietitian is already resident at the clinic. Whether a medical consultation, existing test results or investigations are needed depends on your circumstances and the receiving professional’s requirements. You do not need to buy a screening package simply to make an enquiry.

Not necessarily. Destinations and visa categories may specify panel physicians, approved facilities, forms, tests or report validity periods. Check the relevant consulate or immigration authority’s official requirements first, then provide the destination, visa category, documents and deadline to staff. The clinic must confirm whether it can undertake that examination or whether a designated provider is required. Do not buy a general health check and assume its report will meet visa requirements. Before confirming, ask which tests, document processing and reporting arrangements are included in the fee.

Enquire with your original clinic before running out, giving the medicine name, current instructions and remaining supply as requested. A message is not a prescription. A doctor must decide whether review or tests are needed and whether renewal is appropriate. Confirm stock, collection location and fees. Do not increase, reduce or stop doses on your own. If unwell or unsure what to do about an insufficient supply, contact a healthcare professional early rather than waiting for an automatic website response.

Tell staff the service requested, preferred date, whether there is a referral and any administrative questions. Detailed private records are not needed in a general enquiry. Confirm the doctor’s full registered name, specialist status, location, fees, expected appointment duration and documents. Bring medicine lists and available reports as instructed. Website or message enquiries do not establish a diagnosis, prescription or treatment arrangement.

De Novo physiotherapy is arranged with the published physiotherapist; confirm service start dates and availability. Physiotherapy assessment differs from a medical consultation. The therapist discusses an individual rehabilitation plan, likely sessions, fees and review. A fixed course or outcome cannot be guaranteed before assessment.

For rehabilitation exercise or home-practice enquiries, describe the activities affected and your main goals. Confirm the De Novo service start date.

Contact your chosen centre to confirm whether the test is available, whether a consultation is needed first and when it can be arranged. Services and equipment arrangements may differ between locations; do not attend solely on the basis of the website catalogue.

Give the vaccine requested, your age and previous vaccination records. A healthcare professional will assess suitability. Confirm the product, doses, availability and fees; a listing does not guarantee stock at your chosen centre on the day.

Contact the clinic with the location, preferred date and main needs. Acceptance, timing and fees depend on doctor availability and preliminary information. This is not an immediate or emergency service.

Contact the clinic about corporate health talks, employee health education or event collaboration, with the audience, numbers, topic, date, venue and budget. The activity archive includes Dr Fung Wai Yee’s certificate for the e2open Health Talk & Screening on 29 September 2022. Confirm speakers, scope, availability, fees and responsibilities for each event separately.